Utilização das ferramentas de marketing na abertura de novos cursos de graduação: um estudo de caso em uma universidade federal do Sul de Minas

Abstract

Higher education in Brazil has grown in recent years with the opening of new universities and expansion of the existing ones, being necessary to understand how this process is taking place, especially with a focus on marketing. To understand a part of this process, we performed a case study on a Federal University in the South of Minas Gerais in order to investigate whether marketing tools in the development and opening of new courses are being used, given that the university studied is centennial and doubled the amount of courses from 2009 to 2013. For this, we performed content analysis in Politico-Pedagogical Projects of implemented courses and interviewed teachers who effectively participated in the preparation of projects and Graduation prorector of the period. We have found few evidences of direct use of marketing tools in the projects and in the interviews, and probably the tools were not used to their full potential, being used unconsciously, without actual recognition of their use. The tool that presented more evidence of use was the Marketing Research, characterized by search for information on the internet and other university projects, followed by Benchmarking. The conclusion is that marketing tools can help implement new courses, presenting a model of how this can happen, but it is necessary to conduct an internal training, so that preconceptions can be clarified, organized, systematized and procedured.